Refund policy
Returns
Hurstbrook Leathers refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
1. Personalised items that have been stamped with a name, initials, date or short message.
2. Bespoke items and orders where an item has been crafted specifically to your design or requirements.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at admin@hurstbrookleathers.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty
Exchanges (if applicable)
We only replace items if they are defective or damaged on arrive. If you need to exchange it for the same item, send me an email at admin@hurstbrookleathers.co.uk and I will give you details of where to send the faulty
Shipping
To return your product, you should mail your product to: Hollybank Lane, Hurstbrook Cottage, Emsworth, PO10 7UE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When returning items you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is your responsibility to use a suitable and insured postal service for returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
1. Personalised items that have been stamped with a name, initials, date or short message.
2. Bespoke items and orders where an item has been crafted specifically to your design or requirements.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at admin@hurstbrookleathers.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty
Exchanges (if applicable)
We only replace items if they are defective or damaged on arrive. If you need to exchange it for the same item, send me an email at admin@hurstbrookleathers.co.uk and I will give you details of where to send the faulty
Shipping
To return your product, you should mail your product to: Hollybank Lane, Hurstbrook Cottage, Emsworth, PO10 7UE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When returning items you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is your responsibility to use a suitable and insured postal service for returns